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1.5 Based on 35 reviews
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  • Customers like
    • Tech support 1
    • The 1
    • There is a chance they will be gone 1
  • Customers don't like
    • Total lack of customer support 8
    • No solution to problem 8
    • Total lack of problem resolution 4
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Suite should be a dream program, but is not for beginners or any one with experience. Nothing works as described. Instructions are too simple or just skimmed over. Took me 2 weeks to realize I was getting no where with this product. Could not even get a box design to come out as a simple test. Very misleading for all it has to offer. The program has gone thru several versions - for obvious reasons. It still is working right. I attempted... Read more

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Worst Cust Svc from any that I have ever dealt with. Waiting for svc you hear "your wait time is less than 2 minutes" & yet when you wait for an 1/2 hour or more & then they cut you off. Many times I have been cut off while waiting for cust svc, & this when I even want to pay them some money! Go figure. They say wait 7-10 work days to receive product & even when awaiting product delivery up to 30 days they appear not to be concerned & blame... Read more

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NOVA Development should be sued for FRAUD, when it continues to sell a defective product (namely: Scrapbook Factory Deluxe 5.0) when thousands of customers have paid $10.00 apiece to talk to IT support, only to find out the company is aware of this issue and makes no offer to refund or replace it in the future. It is almost impossible to find a customer service number, and then they are powerless to satisfy customers. Yet they continue to sell... Read more

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Purchased this product, had been using prior versions without any problems. this product will not load pictures on completed scrapbook pages. called tech support after paying 10 dollars and they were no help. they said that they were aware of the problem and it had been sent to their developers to come up with and upgrade. After reviewing the internet, it is clear this is an ongoing problem that they have chosen not to fix, but they still sell... Read more

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I purchased InPixio for $59.95, through their aggressive email marketing program. When I had trouble activating it (NOTE: I am very experienced), I naturally phoned for support, thinking I only needed some unique step or something. The Support tech told me that I HAD to have them do the activation. When I permitted them to access my computer to do the activation, they presented me with an invoice for $535.00 PER YEAR to buy a service contract! I... Read more

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I will never buy any software from this company again. I bought Parallels and several upgrades. I've received numerous emails for offers and have Unsubscribed several times, recently and in the past few years. I haven't purchased anything from the recently, but am still receiving email offers. There seems to be no way to stop it, so I am going to block them and switch to another product. I am even receiving offers to upgrade a product I never... Read more

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I have a question about Print Artist 25 Platinum, purchased 2 days ago. I have a disc. If I uninstall it, is the disc going to let me re-install it. I failed to access the readers manual and now there is no way I can get that window again. When I click on the desktop icon, the program comes up. When I click on the ?, there is no answer on how to get the PDF. Some discs are good only for one installation and that is my only question. But I... Read more

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The card will not print in color on my HP 4400 series printer. I prepare a card for print and send it to printer and it comes out in black and white. I even bought a new color ink cartridge and that did not solve the problem. I am not sure what else to do. I have tried going into in to panel and selecting the printer to see if there are any changes I can make. I tried printing in color on the copy deck and it printed in color perfectly. ... Read more

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I use to use HGTV years ago but have left Windows and gone to LInux. I have a never ending emails to upgrade to latest version of HGTV. I have many times requested to be taken off the email list, but to no avail. Now I am getting those emails every day. This constitutes harassment as far as I am concerned and am about ready to make a complaint to the FCC because of it. Take me off the email list and cease the unwanted email harassment. If... Read more

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I called the company to find out about compatibility of a product the developed and was told I had to contact a tech. Ridiculous. The answer would have been simple and the non English fast speaking CSR didn't even ask what product I was referring to. What good does it do a customer to put your phone number and website address with instructions to contact us with your question. We have 24/7 customer service. Yes, it is an older version of the... Read more

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