Anonymous

Greeting Card Factory v. 11

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I had more graphics with v. 8 than I do with v.

11. Isn't there a bonus CD I should have gotten, or can get? In order to get v. 11 to work, I had to completely remove v.

8, so I lost my bonus graphics. I've tried to get in touch with Nova before and didn't get a reply. I've been a long time customer of the Greeting Card Factory programs, and would appreciate a reply please. I hate to remove v.

11, then reinstall v. 8 again, after all the trouble I've gone to purchasing it.

Have you had this problem in the past? If so, do you have any ideas as to why, or what I can do about it??

View full review
Loss:
$30
Cons:
  • Difficulty in contacting customer support
Reason of review:
Poor customer service
3 comments
Judy J Byl

Have the same problems, also will not print on envelops correctly, graphics have wrong description underneath, clicked on a little bear and a basket of flowers turned up. Extremely disappointed with v11.

Company has no principle - there should be some correction available.

I have been a very long time user of previous programs and did also have problems printing on envelopes. Sadly will black ban them and also make comments on my FB page.

Guest

I worked out a solution to the reduced graphics provided in the upgrade. Luckily, I had a copy of the Program Files directory with version 8 installed and was able to use it to do what I describe below.

If you can find someone with a version 8, the graphics are in the Program Files directory under Nova DevelopmentGreeting Card FactoryGraphics, or if re-install version 8 yourself, you will create the old set of graphics there.

All you need to do is rename the version 8 "Graphics" directory to "Graphics OLD", and you can copy it into a Version 11 installation in the same path in the (Program Files directory). Just drop the directory onto a thumb drive and transfer it into version 11.

You will end up with a bit of duplication, but keep it all, because there are some things in the new version that aren't in the old one and visa-versa .

When adding a graphic to a project, choose to "Add a graphic from a FILE", * Not the Library *. That means you don't need to be connected to the internet. Then use the drop-down arrow to browse to the directory where you added the copied Graphics directory.

That will give you use of all the graphics you had before the change to version 11, plus any new ones.

I found that the location of the Graphics directory gets added to the Browsing drop-down list after you have used it once, so it is very easy to find next time. Hope it helps you....

Elson Enz

Hello,

We're sorry to hear you have had difficulties contacting our customer support team. You can reach between the listed times us at the following number - 1-877-445-6436 (8am – 4pm Pacific).

For technical related inquiries, you can find support here by submitting a ticket here:

http://support.novadevelopment.com/support/tickets/new

Thanks,

Nova CS

View more comments (2)
Anonymous

DO NOT BUY NOVA PUBLISHER PRO 3.0

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In the box was only the disk and a registration card, NO MANUAL NOT EVEN THE QUICK START GUIDE they claim is in there. I tried to figure this out but after so much frustration I called and waited on hold, and waited and the third call got a person.

She said they stopped including the manual a year ago. I ask how to get one, maybe download one on line. NOPE, SHE SAID WE DON'T PROVIDE THAT EITHER. THERE TECH SUPPORT WANTS TO CHARGE YOU FOR HELP.

THIS PROGRAM IS NOT LIKE THE ORIGINAL PUBLISHER IT'S DIFFICULT. SO CALLED CUSTOMER SERVICE ....THE WORST EVER. UNPROFESSIONAL, I JUST WANTED INFO ON HOW TO RETURN IT.

GUESS WHAT THEY DON'T GIVE YOU A FULL REFUND IT'S LESS THE TAXES. I CALLED OFFICE DEPOT WHERE I BOUGHT IT AND THEY WILL GIVE ME A FULL REFUND.

View full review
Loss:
$86
Reason of review:
Poor customer service

Preferred solution: You will not refund tax so I am returning to the store who will give me a full refund

2 comments
Elson Enz

Dear Debbie,

Thank you for taking the time to communicate to us why our software did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Can reach us at 877-445-6436 (8am – 4pm Pacific) to discuss your issue.

We highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.

It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you,

Nova Development Support

Guest

DO NOT BUY NOVA PUBLISHER PRO 3.0

THERE IS NO MANUAL NOT EVEN ONE TO DOWNLOAD

NOVA CHARGES YOU FOR HELP

THEY DO NOT EVEN GIVE YOU A FULL REFUND ITS LESS THE TAX

THERE REFUND PEOPLE ARE NASTY AND UNPROFESSIONAL

HATE THIS COMPANY FOR WASTING A DAY OF MY TIME !!!!!!!!!!!

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Anonymous

Print artist crashes

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I have been doing project for a year, today every time i try to import a picture it crashes. I have reinstalled a couple times that did not fix the problem.
View full review
Reason of review:
Bad quality
Anonymous

Bad customer service, bad service delivery

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I bought the download version and backup CD of the label factory deluxe. the CD never came through for a year now. I called severally to obtain my CD but different excuses were given. Till date I have not received this CD and no one from the company has communicated with me. my computer got bad and I need to replace the software, my reason for getting a back up CD. its pretty much bad that they don't care about their customers. I have not been to get value for my money spent since I purchased this. if you really need the software best you buy the box package rater than the download. it expires after sometime. I am very disappointed
View full review
Loss:
$40
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

2 comments
Elson Enz

Thank you for taking the time to communicate to us why our software did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Please call us at anytime between Monday - Friday 8AM-5PM PST, 888.722.4431 and provide us with your order number.

We highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.

It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you,

Nova Development Support

Guest

thank you, I was going to get the downloaded version, but now I will not get it.. thanks again.. they just lost me as a customer..

View more comments (1)
Guilford Jjn

Short Review on January&nbs-05:00;02,&nbs-05:00;2017

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Nova Development - Simple Review #1483405269
I try to install berlitz learning System premier. But I can't. Could you tell me what I need to do ?
View full review
Reason of review:
Damaged or defective
Anonymous

Nova Development Publisher Pro 3.0 Rebates - Bogus Delays for Payment

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Nova Development Publisher Pro 3.0 Rebates - Bogus Delays for Payment
Nova Development Publisher Pro 3.0 Rebates - Bogus Delays for Payment - Image 2
Nova Development Publisher Pro 3.0 Rebates - Bogus Delays for Payment - Image 3

Nova Development rebates are some of the WORSE offers you could get involved with. Publisher Pro 3.0 is a decent product but I would only recommend you buy it if you have no better alternative.

Have used this product over the years and it is suitable for some projects but has various limitations. Rebates and getting yours is like a "hit and miss" venture; they take excessive time and never follow-up to advise why they have not paid. I have waited now over three months for the featured $40. rebate.

Have called and inquired (after being on hold for over 20 minutes) and they claimed I did not include a "proof tab" from the bottom of the box. Submitted a digital photo showing that it had been submitted...still delayed.

Well I have again reached out to the company and have also asked the vendor (Fry's) to help. Avoid the headache and buy from companies that are interested in taking care of their customers...Nova Development clearly is NOT one of them.

View full review
Loss:
$40
Pros:
  • Software
Cons:
  • Rebate delays
Reason of review:
Poor customer service

Preferred solution: Process and send my rebate

Anonymous

HSN PC Lifestyles Software and Services 5 Plus

Don't bother with this package, it has no value. I couldn't get some of the software to load, and had to uninstall the one program I most wanted.

No support form Nova. And most infuriating, they sold my email address and phone number. I have been receiving at least 12-15 unwanted and sometimes inappropriate emails daily as well as many text messages trying to sell me health Insurance-these have since subsided since open enrollment is over. I have tried to reach customer support to resolve issues with some Windows 10 compatibility issues with no results.

When I initially tried to install the software, some kind of Malware infected my new computer (should have installed anti virus software first).

Had to reload the entire operating system. Would have been better to purchase the couple of programs separately.

View full review
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Elson Enz

Dear Customer Name,

Thank you for taking the time to communicate to us why our software did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Please fill out a help ticket http://support.novadevelopment.com/support/tickets/newso we may resolve your issue.

We highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.

It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you,

Nova Development Support

Albin Wxx
map-marker Kentville, Nova Scotia

Greeting Card 11.0 upgrade from 9.0 Deluxe problem

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Updated by user Feb 04, 2017

It is now February 4th, 2017, and I still haven't been able to install this damned program! I have been pulling my hair out since January 22nd, the day I purchased it.

I have screwed my computer up unbelievably deleting other programs and files.

Yesterday I just threw my hands in the air and attempted a system reset to an earlier date. Well, guess what, the computer wouldn't allow any date earlier than Jan. 30th for a reset. That's eight days that I had to screw things up and unfortunately cannot go back any earlier to over-ride.

I don't know if I mentioned in an earlier post that when I finally got a response from the technical site, they want to $CHARGE ME$ for assistance!! What a scam.

It's time I make an effort to return it and get my money back... (to be continued)

Original review Jan 28, 2017
Exhausted my downloads trying to install said program (Greeting Card Factory Deluxe) an error occurs stating I already have this download in a AppdataLocalTempGreeting Card Factory Deluxe 11.0 ESDx0409.ini file, then directs me to Programs install/uninstall to remove it. There is nothing in my computer that even resembles this. I contacted Nova and all that I was able to get was a reset of my exhausted downloads. No help or advise. I'm now waiting for the disk to come so I can see if it will work and install. The other programs, purchased in the bundle, installed without any problems. I have deleted everything I could that was remotely attached to Nova Development (Print Artist v.24, Print Artist v.25, etc.) When this didn't provide any positive results, I attempted to reclaim the programs from my trash bin but was unsuccessful! I have no idea where they went once I deleted them...
View full review
Cons:
  • Losing print artist deluxe 24 and 25 in attempting to install
  • Hunting around for installation help
  • After receiving my backup disk
Reason of review:
Not as described/ advertised
1 comment
Guest

By mistake I bought windows 7 version of getting card deluxe 9, cost me 50.00 dollars plus tax, is there a way for me to install it on my windows 10?

Brittiney Iep

Contacting Nova Development Support is a Joke!

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I recently bought the Greeting Card Factory Deluxe 11 upgrade bundle which included free software: Creative Fonts, label Factory Pro, Movavi Photo Editor, Movavi Video Editor SE and Murder She Wrote 2. I was able to install all software with the exception of Label Factory Pro which I could download, but could not install.

I have tried to contact Nova Development through emails and phone calls and have come to the conclusion that they are IMPOSSIBLE to contact! The latest automated message said I would need a support code in order to talk to Support--but there is NO support code! This is totally frustrating!!!!

I am using Windows 10--is there a compatibility problem? Why is it so difficult to contact Nova Development?

View full review
Loss:
$19
Cons:
  • Total lack of problem resolution
  • Difficulty in contacting customer support
  • Tech support
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

3 comments
Guest

I purchased the Labels Unlimited software thinking it was the same quality as their previous versions that ran on Windows 95 & 98. I was very wrong.

They have cheapened this software to the point that it is garbage. In the previous versions you could set up databases to suit individual projects - Now your stuck with a canned address database only. If importing information from the database you can't edit the text font.

This is truly junk software.

DON'T WASTE YOUR MONEY!!!

Very sad - Originally was a very good program.

Guest

Since upgrading I found that it will not resister new fonts that I have installed. Thinking of going back to old version as can't see a lot of improvements

Albin Wxx

I'm glad to see, but unfortunate for you, that I'm not the only one with this exact issue.

View more comments (2)
Anonymous

Bad service and technical help

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If anyone is thinking purchasing an item from Nova Development, please reconsider! Their service and technical support on line (if you can get on) is a joke. All they ever do is pass the buck to another part of the company. If you do order an item, you better hope you don't have any problems because getting help on line is like pulling teeth. and if it comes to the point where you want to speak to a person in technical support, it could cost you up to $20.00 Their product may be good, but there service is unacceptable. I will no long deal with this company.
View full review
Loss:
$36
Cons:
  • Cannot contact them about basic information
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Get me off of your email list

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I made one purchase from you and asked that I not receive email promotions. In the past week I have received 5 promotional emails. Each time I click on unsubscribe and get a message that my email has been removed from your list yet the damn emails keep coming. Get me off of your list permanently.

I made one purchase from you and asked that I not receive email promotions. In the past week I have received 5 promotional emails. Each time I click on unsubscribe and get a message that my email has been removed from your list yet the damn emails keep coming. Get me off of your list permanently.

kenkhumphreys@***.net

View full review
Cons:
  • Your frequent emails that were not solicited
Reason of review:
Other issue
4 comments
Guest

I filed a BBB complaint and that got them to stop sending to one email but now they have another one of my emails, so I started a complaint against them with that email as well.

I suggest you all file a complaint with the bbb.org

Guest

I purchased InPixio Photo Clip 7.0 professional and the Serial Number they sent me will not work and I have tried to get them on the Phone with no luck. I wouldn't buy anything from them again and would like to warn anyone that they do not support their Products.

E.G. Venable

Guest

ditto!!!!!!!!!!!!!!!!

Guest

good idea giving everyone your email!

View more comments (3)
Lucyann Muk
map-marker Medina, Ohio

Print Artist Craft Studio

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I have emailed Nova several times regarding their Print Artist Craft Studio program. I purchased an HP laptop from QVC last November, which included many programs, including the above referenced Nova product. I tried to download the program a few weeks after I purchased the laptop and it would not work. I tried again later and then noticed that the program expired 12/31/15 so I thought that perhaps this was the problem. I have also emailed several times and called several times, all to no avail, and as I have read in these reviews that many customers have experienced and continue to experience the same problem, as well the infamous wait 2 minutes, then 10 minutes or more, then cut off. Why this is permitted to continue, I do not understand. The Federal Government, or whoever the powers to be are, should be shutting down this company. A class action lawsuit should be done and payment should be returned to all customers for the cost of the program, to include pain, suffering, and aggravation. Really this is such a scam and so distressing. I am also going to contact QVC regarding this company and advise them of the deception going on, which I am sure has already be done.
View full review
Loss:
$100
Cons:
  • Bad cs-humans really avail solve issues
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Palm Bay, Florida

Request for Class Action Suit against NOVA for product fraud: SBF 5.0

Nova Development - Request for Class Action Suit against NOVA for product fraud:  SBF 5.0

NOVA Development should be sued for FRAUD, when it continues to sell a defective product (namely: Scrapbook Factory Deluxe 5.0) when thousands of customers have paid $10.00 apiece to talk to IT support, only to find out the company is aware of this issue and makes no offer to refund or replace it in the future. It is almost impossible to find a customer service number, and then they are powerless to satisfy customers.

Yet they continue to sell the product, now advertising that it can be used with Windows 10!!!

while no solutions have been found to fix the product defects. This is FRAUD, and I cannot believe nothing has been done to remedy this.

View full review
Loss:
$60
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Please FIX the software glitches...or take it off the market.

2 comments
Guest

Nova Corporation is basically a corporate Freakin Fraud they are intentionally producing software with no technical support and then charging you to wait on line for hours and hours to get hung up on several times and still have no support or answers for their faulty programs. Which they do not even function correctly they're impossible to use and they're the worst interfaces I've ever seen in the industry

Guest
reply icon Replying to comment of Guest-1319952

***,***,***,***!!!!!!!!

*** thiefs, you should go to jail for theft by deception false advertising and fraud! !!!!!!

View more comments (1)
Gavyn Rgf

Retired

have a problem installing inpixio photo clip 7.0 professional. been on phone for 2 days for about 4 hours holding hung up no answer, as not able to talk to someone I like to cancel my order and to give' me credit I want this done as soon as possible to day is 11-29-2016 if I do not hear from you with in 2 days I will go to the better business I have try to get in touch both on the phone and email, for the download to click to download Iwas getting a blank page which said could could not download again please cancel order and give me credit Roy Martin rc.bl.martin@***.net 301-898-****
View full review
Reason of review:
Return, Exchange or Cancellation Policy
2 comments
Guest

The customer service is the worst. I have been trying for a month to get information on how to migrate my license to a new computer.

The contact by email nets no response as well as attempts by phone.

These people suck as far customer service is concerned and the software is only mediocre. Think twice before you purchase from these people.

Guest

I never buy downloads of anything! I must have a disc so if there is a problem I can uninstall and then reinstall. No downloads foe me!!!!!!!!!!!!!

View more comments (1)
Oakland Mat
map-marker Richmond Hill, Ontario

Filmora

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Don't buy anything from Nova Development. It is not spam, but I say it is a SCAM !!!!!!!!!! no Tech support, product Filmora is basically a pure scam.. scam Order provides serial # which is a wondershare email address, activation code in the sale confirmation is relevant when trying to use the product. The product itself requires registration code and has nothing to do activation code. The product allows the user to register but get directed to Wondershare.com which has no record of my transaction. Bottomline, not getting anywhere when trying to register the product. Can't think of anything other than this is a pure scam
View full review
Loss:
$40
Cons:
  • Disgusting
Reason of review:
Warranty issue

Preferred solution: Full refund

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