Not resolved

purchased HGTV Ultimate Home Design with Landscaping and Decks 5.0. It is currently advertised as..."10,000+ Home Plans

To Get You Started".

Not in my download. Email support only, response was "Please go to the website below to access the sample floor plans:". So I did, but nothing to download. I called (at least they have a phone) and they have no knowledge of Hgtv software, or nova development.

I ask Nova Development (via email support) for them to call me and explain but their response was "Email team does not have any way to contact you via phone.

You may contact our Phone Support team at 888.722.4431 if you want to talk to someone over the phone. They will ask for a support code that you can purchase from them".

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from May 05, 2015.
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