Ancaster, Ontario
Not resolved
Price Affordability

Purchased FTM Mac 3 on-line software from, downloaded the program and it would not open! Tried twice with the same result!

Ancestry told me to call Nova Developments since they produced (or sold) the software. Called Nova, was on hold on the support line for 12 minutes of my long distance calling time from Canada......finally hung up on them! Sent them an email the day I purchased the software and still not response! Going to send another email today.

Located tech.

support on their website and tried their on- line wouldn't open! Going to try calling again and ask for a refund.......terrible support from both Ancestry and Nova Development!

Reviewer is in unhappy mood. mekanic is quite happy with the and stated that there is a room for improvement of non-existent customer service and money before solution. Please immediately contact the author of this review to discuss poor customer service of family tree maker software and associated monetary loss in the amount of $40. Nova Development needs to have the product delivered according to poster's claims.

Other people also mentioned family tree maker software in their reviews. You may find this information helpful for further shopping at Nova Development.

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