Ancaster, Ontario
Not resolved
Price Affordability

Purchased FTM Mac 3 on-line software from, downloaded the program and it would not open! Tried twice with the same result!

Ancestry told me to call Nova Developments since they produced (or sold) the software. Called Nova, was on hold on the support line for 12 minutes of my long distance calling time from Canada......finally hung up on them! Sent them an email the day I purchased the software and still not response! Going to send another email today.

Located tech.

support on their website and tried their on- line wouldn't open! Going to try calling again and ask for a refund.......terrible support from both Ancestry and Nova Development!

Reason of review: Poor customer service.

Monetary Loss: $40.

Preferred solution: Deliver product or service ordered.

I liked: The.

I didn't like: Non-existent customer service, Money before solution, No solution to problem.

Company wrote 0 private or public responses to the review from Jul 02, 2015.
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