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I received, unrequested, regarding this product and eventually decided I would have it. I was told to download it via a supplied link with a code. That all went fine. But then I discovered that the cards cannot be sent via email. That makes it absolutely useless for me as the whole point for me is to be able to email cards. I contacted their Tech Support and they replied promptly and were as helpful as they could be, but confirmed what I had found, you cannot email the cards. This is not mentioned in any of the advertising I received over many months nor is int mentioned in the installation pack.

So I followed the process to seek a refund. Foolishly I kept my part of the bargain - i.e. I deleted the software and confirmed this on the draft on their site. However despite multiple attempts to get my money back, I have NOT EVEN HAD AN ACKNOWLEDGEMENT OF MY CORRESPONDENCE.

I find this not only appallingly rude, it must be illegal. Unfortunately I didn't pay using PayPal but used my debit card. I cannot find any way to get them to respond. Avoid buying anything through this company as you cannot trust them to live up to their contract with you.

Review about: Greeting Cards.

I liked: Tech support.

I didn't like: Non-existent customer service, Total lack of problem resolution, Total lack of customer support, No solution to problem, Money before solution.

Review #657218 is a subjective opinion of a user.

1.4
Price Affordability
Website
Usability
Customer service
Privacy and Data Security
Style and Design
Product or Service Quality
Diversity of Products or Services
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Non-existent Customer Service / $42
Preferred solution Full refund

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Tweetybird
#1011067

You have to save it as a PDF and then send, if the person does not have the program then they will not be able to opne

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