Nova Development - Greeting Card Factory - sold via email but doesn't work with email
I received, unrequested, regarding this product and eventually decided I would have it. I was told to download it via a supplied link with a code. That all went fine. But then I discovered that the cards cannot be sent via email. That makes it absolutely useless for me as the whole point for me is to be able to email cards. I contacted their Tech Support and they replied promptly and were as helpful as they could be, but confirmed what I had found, you cannot email the cards. This is not mentioned in any of the advertising I received over many months nor is int mentioned in the installation pack.
So I followed the process to seek a refund. Foolishly I kept my part of the bargain - i.e. I deleted the software and confirmed this on the draft on their site. However despite multiple attempts to get my money back, I have NOT EVEN HAD AN ACKNOWLEDGEMENT OF MY CORRESPONDENCE.
I find this not only appallingly rude, it must be illegal. Unfortunately I didn't pay using PayPal but used my debit card. I cannot find any way to get them to respond. Avoid buying anything through this company as you cannot trust them to live up to their contract with you.
DisgruntledFrance wrote the review because of "non-existent customer service" at Nova Development and attached a photo. Reviewer claimed that he or she lost $42 and wants Nova Development to issue a full refund.
The most disappointing in user's experience was non-existent customer service, total lack of problem resolution, total lack of customer support and no solution to problem. Author liked the most tech support. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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