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Update by user Dec 17, 2017

I followed the suggestion of pissedconsumer. I wrote tech support again, said I had contacted you and received a case number and would take it to social media.

I had a response within one hour with the activation code.

It worked and my software is downloaded. Thank you for your help

Update by user Dec 16, 2017

Received code within one hour of informing them I contacted you. So far download works

Update by user Dec 16, 2017

Within 1 hour of informing the company I had contacted you and was going to post on social media, I received the info I needed. Thank you.

Original review posted by user Dec 15, 2017

Received Nova Development promo software that came with my hp printer. HP included flyer offer but will not support it.

To download software, Nova Development requires a serial number (which i obviously have from my printer) AND!!!!! an activation code- no one can tell me what it is or where to get it. I tried email twice on Dec 8 and Dec 11 and received a work code (#154095) from promosupport3@avanquestusa.com but no resolvement. Found a support tel.

no.: 888-986-8828, which disconnected me after 1 hour.

Help. second.

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