Not resolved

I ordered and paid for the download version of the software, but have yet to get the link or download instructions. Already disappointed! I have a copy of the invoice and tried to click the link to email, that doesn't work. Hopefully the software is better than the customer support and order processing. I expect that the 90 day money back guarantee will begin after I have actually been given the software and not the date of order.

Description: Virtual Architect Home & Landscape Platinum Suite 8.0 - Download

Invoice ID: 1076520968

I cannot imagine it would take more than 24 hours to get a link or download instructions emailed to a customer. Needless to say I a bit worried about my purchase based on what I have experienced thus far.

Product or Service Mentioned: Nova Development Technical Support.

Reason of review: Order processing issue.

Monetary Loss: $30.

I didn't like: Cannot contact them about basic information, Lack of support.

Company wrote 0 private and 1 public responses to the review from May 30.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Same thing happened to me. But I bought second copy hoping to get link/email.

So I am pissed too. Losing business.

Nova Development Verified Representative

Hello,I have resent your order conformation email, typically it does not take more than a few min to receive. Please check your spam filters as you may have settings that put our notification there.If you have not received your order email please respond and I will look into the issue further. Feel free to give us a call at 1-800-395-6682.Thanks,Nova CS

You May Also Like