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I paid for HGTV program expecting Apple compatibility but was supplied with a MS version download. When I attempted to get a Mac copy instead, I was required to give a number of different pieces of evidence that I had destroyed any copies of the downloaded MS version;...
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NovaDevelopment_CS
NovaDevelopment_CS
Nova Development Verified Representative

Hello, We stopped selling HGTV products over a year ago. Can you provide further information on where you purchased this copy, what version, your order number and email and I ...

1.0
I didn't like
  • We gave all this information previously
  • Total lack of problem resolution
#1155376
Nova Development - I just want an activation code so I can download this softwa
Received Nova Development promo software that came with my hp printer. HP included flyer offer but will not support it. To download software, Nova Development requires a serial number (which i obviously have from my printer) AND!!!!! an activation code- no one can tell...
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#1149199
Just purchased Print Artist Platinum 25. Downloaded and installed it (several times), then restarted my PC (Windows 7). Program will not open. Starts to boot up then get "Program Stopped Working". Have been hanging on the phone (888-722-4431) waiting for a technician...
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NovaDevelopment_CS
NovaDevelopment_CS
Nova Development Verified Representative

Hi, Sorry to hear you are experiencing issues with Print Artist. Please send me a private message with your contact information and I will see about having one of our techs ge...

Nova Development - Need activation code

Nova Development
#1150592
1.0
Details
Lost my activation code to download bonus
Comment
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Customer service

Nova Development - I contacted the Nova Develo

Nova Development
#1140286
2.8
Details
ment because I ordered a program from them. They aknowledge the purchase but I can't find the code number to access the program.
Comment
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Style and Design
Value for money
Website

Nova Development - Unimpressive

Nova Development
#1134032
1.0
Details
If you're selling genealogical software, it's a good idea to know how to spell "genealogy". If you're offering a video in your ad ("click here"), it helps to have a video to show. This looks like an outfit to avoid. Following added to get up to their required (why?) 100 words. {{redacted}}
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Website

Nova Development - Print artist crashes

Nova Development
#1057104
1.3
Details
I have been doing project for a year, today every time i try to import a picture it crashes. I have reinstalled a couple times that did not fix the problem.
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Customer service
Diversity of Products or Services
Price Affordability
I was foolish enough to order a photo editing program from Nova. DO NOT DO IT! You have to have a "code" to use the program. Do they provide it? Not a chance. If you need to contact them all you have to do is pay them another $10. Will that help? I don't know because I...
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NovaDevelopment_CS
NovaDevelopment_CS
Nova Development Verified Representative

Hello, We're sorry our photo editing software did not meet your expectations. If you have a particular question about how to use our software I would be happy to answer it for...

1.8
I liked
  • Idea
I didn't like
  • Rip off
#1142480
I purchased a product that did not do what I needed it to do, even though the description was that it did. I had the product for less then a week, sent it back to them following the directions to the letter. I never received a refund, and spent a month trying to...
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NovaDevelopment_CS
NovaDevelopment_CS
Nova Development Verified Representative

Hello, I'm sorry our software did not meet your needs and any issues with a refund. Please send me a private message with your contact information and I will forward it to the...

#1136235
Several days ago I purchased a new laptop with Windows 10. I had not purchased a computer in years and did not realize that they don't come standard with a cd rom drive. I purchased Hallmark Card Studio Deluxe and downloaded it on 11/5/17 on old computer. I have had...
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NovaDevelopment_CS
NovaDevelopment_CS
Nova Development Verified Representative

Hello, I'm sorry to hear you have had difficulties installing Hallmark Card Studio. Can you send me a personal message with your contact information and I will forward that ov...

3.0
#1128014
I have a Publisher Pro program that doesn't work with my new computer and I wanted to find out if all my creations with this program would mesh with a new program or would I have to start over. I went online to find some answers through the web site. Which, didn't help...
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NovaDevelopment_CS
NovaDevelopment_CS
Nova Development Verified Representative

Hi, I'm sorry you were not able to find an answer while on our website. Can you submit a help ticket here and we would be more than happy to assist you. http://support.novadev...

Anonymous
Anonymous

Tried to get information on promo software offer. Kept asking irrelevant questions. No help.

#1125690
I ordered this download in February 2017 as I really love the Greeting Card Factory and have owned them since the start. I was really pleased with the new added graphics and couldn't wait till I got the new version 11. I really love the contents but if you pick a...
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4.1
I liked
  • Customer service response
I didn't like
  • No solution to problem
  • Fault not sorted 8 months later
#1123774
Purchased today - October 2, 2017 Went home software Did not work properly Went back to the store Could not get a refund Best Buy gave me an 877 number to call 1-877-445-6436 Called - no one ever answered after 30 minutes called 1-800 722-4433 gotten from the web Was...
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NovaDevelopment_CS
NovaDevelopment_CS
Nova Development Verified Representative

Hi, We're sorry to hear you are experiencing issues with Photo Explosion. You can submit a help ticket here to further troubleshoot your issue or if you would like to request ...

I didn't like
  • Can not talk to anyone - telephone turns off - sad
#1109374
followed the simple instructions and found no way to enter the code they gave me. looking for the page to download the offer and does not seem to be there. the rest will meat the 100 word demand it is a shame we can not get what you offered without all this maybe not...
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#1102511