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I ordered this download in February 2017 as I really love the Greeting Card Factory and have owned them since the start. I was really pleased with the new added graphics and couldn't wait till I got the new version 11. I really love the contents but if you pick a...
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4.1
I liked
  • Customer service response
I didn't like
  • No solution to problem
  • Fault not sorted 8 months later
#1123774
Purchased today - October 2, 2017 Went home software Did not work properly Went back to the store Could not get a refund Best Buy gave me an 877 number to call 1-877-445-6436 Called - no one ever answered after 30 minutes called 1-800 722-4433 gotten from the web Was...
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NovaDevelopment_CS
NovaDevelopment_CS
Nova Development Verified Representative

Hi, We're sorry to hear you are experiencing issues with Photo Explosion. You can submit a help ticket here to further troubleshoot your issue or if you would like to request ...

I didn't like
  • Can not talk to anyone - telephone turns off - sad
#1109374
followed the simple instructions and found no way to enter the code they gave me. looking for the page to download the offer and does not seem to be there. the rest will meat the 100 word demand it is a shame we can not get what you offered without all this maybe not...
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#1102511
I spent a while waiting for the online chat. For them to come to the conclusion they cant help me... so I needed to call a number 888 something. So i called then was on hold for nearly 15 minutes... got the worst person you can get. A not compassionate *** who refused...
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1.5
I didn't like
  • Tech support
  • Entire experience
#1102504
I ordered Greeting Card factory 11 from Nova Development. The download starts installing there is an Error 1935 message and the installation stops. After ten attempts I called Nova Development. they sent another download and the result was the same. I was told that my...
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Nova Development - Wanted me to pay $50 for a "$39.99 value" "free bonus" offer.
Nova Development - Wanted me to pay $50 for a "$39.99 value" "free bonus" offer.
I bought a new HP printer. When I opened the box, there was a flier for an "Office Sssentials 3" download, a $39.99 value. I read the instructions on the flier and found that I needed the printer serial #, (No problem) and the "activation code below". All I found was a...
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I didn't like
  • Entire experience
#1094638
Cannot print envelopes. It gives the wrong preview and prints wrong Instead of printing in Landscape it previews & prints in portrait & there is no way I can change it. My Version 7 previewed and printed correctly using the same printer. Something is wrong with the...
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NovaDevelopment_CS
NovaDevelopment_CS
Nova Development Verified Representative

Hello, I would be more than happy to address your issue, please send me a private message with your email so we can address this problem together. Thanks, Nova CS

It is ridiculous that after a week of using this software, it began to crash every time I try to import a picture from the file! I do not know how to fix this. No response from the manufacturer as well! Wow!! it is something. What a rip off! What else I can say it is...
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Anonymous
J Randle

I just purchased this program yesterday. I am having crashing problems all over the place. If it happens in one project, part of the project is lost and I'm unable to go bac...

NovaDevelopment_CS
NovaDevelopment_CS
Nova Development Verified Representative

Hi, I'm sorry to hear you are experiencing issues with our Print Artist software. I have forwarded over your contact information to our technical team and should be contacting...

I am trying to make a photo albums for my children. I have scan all of the photos. I am trying to drag them into my photo project. I click on the photo and tried to drag the picture to my photo project, sometimes it works but most of the time it doesn't. You should...
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1.0
I didn't like
  • No manual
#1059505
Show

Nova Development - Print artist crashes

I have been doing project for a year, today every time i try to import a picture it crashes. I have reinstalled a couple times that did not fix the problem.
1.3
Details
Customer service
Diversity of Products or Services
Price Affordability
#1057104