Not resolved

I downloaded Family Tree Maker 2014 but couldn't install because the serial number was wrong, although it was the number provided by Nova. Nova issued me a ticket number but has failed to respond further.

I'm blocked from downloading again, they have my money, I have nothing! Customer service/satisfaction apparently is not part of their protocol. My request for a refund resulting in another automated response stating that they will contact me soon.

Funny, it took no time at all to process my payment. If you are in the market for this product I strongly recommend that you find another "service" provider.

Monetary Loss: $50.

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