Not resolved

Downloaded their Virtual Architect and Instant Makeover programs. They will not work.

On perpetual phone hold just trying to get my refund for this trash. Of course, there is no regaining wasted time installing it, trying to make it work, then getting money back. Took more than half hour to begin talking to person who does refunds because of "high call volume." (duh) IF the company made better product, the line to get a refund would not be so long !! And since the refund line IS long, they should have more people working the refund phones.

Their website has no meaningful way to ask a question or get help; just blah, blah about what a great company they have. (a Lie)

Recommend pencil, paper, and ruler as better way to do drawings of a home or building.

Product or Service Mentioned: Nova Development Customer Care.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Company wrote 0 private and 1 public responses to the review from Jul 18.
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Nova Development Verified Representative

Hello, We're sorry to hear you're experiencing issues using Virtual Architect. Please send me a message with your order details include your conformation number and or email and I will make sure a representative contacts you. Thanks, Nova CS Team


was going to purchase, but could not get a demo to try .. Now I know why... Garbage software ...

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